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At URCARE APPLICATION SOLUTIONS, we are dedicated to providing exceptional service for all your washing machine and kitchen appliance needs. We stand out through our commitment to quality installations, thorough maintenance, and reliable repairs. Explore our frequently asked questions to learn more about how we can serve you in Othaya Nyeri, Kenya.

Frequently Asked Questions

We believe in transparency and want to address your most common concerns upfront. Our goal is to make your experience with URCARE APPLICATION SOLUTIONS as smooth and informative as possible, ensuring you feel confident in our services from installation to maintenance and repair.

Do you charge a call-out or diagnostic fee?
Yes, we charge a diagnostic fee to cover the technician’s travel and expert inspection. However, if you choose to move forward with the recommended repair, we waive this fee completely.

What brands of washing machines and kitchen appliances do you service?
We service almost all major brands of washing machines and kitchen appliances, ensuring comprehensive support for your home. Contact us to confirm your specific appliance.

Do you offer same-day service?

Yes, we do! Same-day service depends on your location, and the availability of our technicians at the time of your request. Please call us to inquire about immediate service.

How do you explain the repair or installation process?
Our technicians will clearly explain the repair or installation process in simple terms, detailing each step and answering any questions you may have. We ensure you understand what to expect from start to finish.

Do you offer any unique guarantees or offers?
Yes, we offer a 12-month warranty on all parts used in our repairs, giving you peace of mind and assurance in the quality of our service and components.

What maintenance tips do you offer to prevent future issues?

We strongly advise that planned preventive maintenance be done after every 12 months(annually) to keep your appliances running efficiently and prevent unexpected breakdowns. We can schedule this for you.

Your trusted appliance experts

Have more questions or ready to schedule a service? URCARE APPLIANCE SOLUTIONS is here to help with all your appliance installation, maintenance, and repair needs. We are committed to exceptional service in Othaya and Nyeri, Kenya.